Documentation - Risk Management

posted by -nEtPoSt- (Hasnul Azizi) & parkyess (Zakaria Hifzan)

RISK MANAGEMENT

Risks and risks types

	Risk Types	Possible risks
a)	Technology risks	Risks that cause by vulnerabilities of the system or the environment itself.
b)	People risks	Risks that cause because of the human error/mistakes.
c)	Organization risks	Risks that cause by the administration team on the database of the system that may occur.

Risk Analysis and Strategy

• Technology :

No	Risks	Countermeasure/solution	Probability	Effect
1	VCD scratch	VCD testing before being borrowed	Low	Serious
2	Hackers	Install an anti-hacking system and alarm on the kiosk system.	High	Serious
3	Blackout on sudden	Install a backup emergency battery that can support the system for a moment to avoid data loss.	Very low	Insignificant
4	Technical problems	Set a technician team be ready for any time needed. They must be near the kiosk so that they can troubleshoot the problems immediately.	Moderate	Tolerable
5	Vandalism	Install a CCTV at the area so that the transactions activity are observed every time.	Moderate	Tolerable

• People risks:

No	Risk	Countermeasure/Solution	Probability	Effect
1	Too many user want to access in the same time	Produce more than one counter for user’s satisfaction.	Low	Tolerable
2	First time user	They do not know the right way of using this technology. So, we publish the guidelines manual/tutorial so that they can read and use the system efficiently.	Low	Tolerable
3	Operation time	The system will be available for all the users for 24 hours a day which means that anyone can access at any time on their own.	Very Low	Insignificant

• Organizational risks:

No	Risk	Countermeasure/solution	Probability	Effect
1	User account	Create a user account database so that their transactions can be recorded for future reference. Every legitimate account holder will be asked to key in ID number to log in and access the system.	Low	Insignificant
2	Purchasing and borrowing	In this kiosk, users will be introduced with credit points which will be needed to make the transactions.	Moderate	Insignificant

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